Tag: Communication

Discover how an Eye Care Coach helps improve patient experience in eye care through stronger communication, optical staff training, doctor optical handoffs, and optician education. Learn how Dean Thompson and Dr. Darryl Glover reveal practical strategies for eye care practice growth, patient retention, and building trust through better team education and patient journey management.

Gerard Johnson shares invaluable insights on mastering effective communication in your eye care practice, the pitfalls of micromanagement, and the impact of gossip in the workplace. He also delves into the critical importance of clearly defined roles and responsibilities and the devastating effects of miscommunication in healthcare practice.